Frequently Asked Questions

1. Why use WhoseView.com?

WhoseView.com is the new, fun way to read and share reviews on Local Services and Products. It allows you, the Consumer, to take control and make informed choices when you want to go for a meal, or book a beauty treatment, or even just check out who is the best dentist in your area.

2. Who uses WhoseView.com?

Everyone and anyone can use the site. It is particularly useful for locals to share their knowledge of their area, or for people who have moved into a new area, as well as just about anyone who wants to be informed about a Service or Product before they buy and be part of a vibrant and fun online community.

3. Is WhoseView free?

Yes, we are 100% free to you the consumer!

Reviews

4. Who can see me and my reviews?

Your public profile and your reviews can be seen by anyone that looks. We think it's more fun that way but more importantly it helps you find other like-minded reviewers in your area. It also instills a greater sense of trust amongst the community as browsers can view the profile of the reviewer.

5. Can a business owner contact me after I review their business?

A business can respond to you privately via their business dashboard. We think that a business should be able to respond to a review of their business but more importantly for them to engage with you, their customer, and to let you know that they're interested and listening to what you have to say.

6. What is considered a great review?

We consider a great review one which has been written with thought and insight, and which provides useful tips and details that will let your fellow reviewers get a good sense for the type of place you're reviewing. It is always useful to mention little tips and descriptions that can come in useful for fellow reviewers for e.g. any special offers you availed of or that the chicken wings are the best starter to go for.

7. What can I write in my reviews?

That's entirely up to you... we do have a few Do's and Don'ts that we would like you to bear in mind when rating a place but other than that, we would encourage you to inclu de any details in your review that you think might be useful to other ‘raters'.

Do...

share your knowledge and insight
try to write more than 4 lines
make sure its your own experience you write about
keep it honest and stick to the point
don't be afraid to be amusing but keep it polite!

Don't...

rant when you're in a bad mood!
go name-calling;
make something up (... no matter how funny you think it is!);
threaten anyone;
use offensive language
be boring....

We would also suggest that you read our Terms & Conditions, which outline certain requirements in relation to posted content.

8. Does WhoseView.com delete reviews?

No. That said, in some special cases a member of the team may remove a review (this usually only occurs if someone has breached our Terms & Conditions). We will always email the reviewer in question to let them know this has been done and explain our reasons for doing so.

9. Can I delete a review or change a review after it's posted?

You can edit and delete an existing review. You can edit by clicking on the "reviews" link in your members dashboard. Note that this link will only be visible to authors of reviews.

10. What is a Hall of Fame review?

Have you experienced a product or service that is simply exceptional? Is it a Hall of Famer? If so, a member may submit a product or service that they have reviewed to the Hall of Fame. All submissions for the Hall of Fame go onto a list for moderation by the administrator.

In order to be eligible for Hall of Fame status, a service or product must have a minimum of 10 reviews and a rave score of 4.0/5 or greater. The review by member must also be well written and useful to members.

A business or product with a Hall of Fame status receives a Golden "R". If the score drops below 4.0, the service or product is automatically removed from Hall of Fame. To gain entry again it must be nominated again by a user.

11. How do I make sure my reviews show up in Facebook or Twitter?

After you have posted your review, simply go to your review on whoseview, click on the "read more" link where you will be brought to the individual review page. Hoover over "bookmark" icon or click. This will show up both Facebook and Twitter links as well as many more. Simply click on the link link and follow the steps.

12. What if I see an offensive review and I want to report it?

Please click on the link "report", which you will see with each review.

13. What is the trust barometer on Members Profile Page?

You will note on the left navigation of a members profile page a Trust Barometer. This is an important statistic and is a way in which the community can police other reviewers and ensure that the content and reviewers they are posting are genuine and trusting. As a member you can vote on another members trust factor. When doing so, please take into account the totally of all their reviews, the review content, and the overall level of activity of a member.

Your Account

14. How do I verify my WhoseView.com account?

After you have signed up, a confirmation email is sent to the email address that the user has entered. This email contains a link to a page where the user logs in for the first time, and is prompted to create their Member Profile.

After confirming their information, the user is brought to a Welcome Page which directs them to invite others to sign up on the Referrals Page.

15. How do I modify my Profile Picture?

You can modify you profile picture by clicking on the "change photo" link on the left navigation of the members dashboard.

16. How do I modify my preferences?

From the left navigation of the member dashboard, click on "change preferences". Here the member can manage:
• Newsletters opt in and opt out.
• Email notifications opt in and opt out.
• Categories that they are interested in.
• Products and services that they have set to track reviews on.
• Deactivate account
• Option of allow a business have a dialogue with you. I.e. allow a business send one email to you.

17. How do I deactivate my account?

From the left navigation of the member dashboard, click on "Edit Preferences". Here a member can deactivate their account by clicking on the "Deactivate My account"

18. Can I change my email address?

Yes. To do this, simply go to the ‘Settings' area (you'll find a link to ‘Settings' at the top of every page when you're logged in), type in your new address and click ‘Save changes'.Once you've changed your email address you'll have to verify this change by clicking on a very long link in the activation email that we will send to your old email address (original address). From then on, you'll need to use your new email address as your username each time you log into whoseview.com.

19. Who sees my Profile?

Your profile is open to all members and browsers of the site. This is to ensure openness and transparency and to give all browsers that the reviews are genuine and from real people.

20. Who can see my name?

Your first name and first initial of your surname will appear on the site except on your Member dashboard and profile page. For more information about our use of your personal information, please see our privacy policy.

21. Can I have multiple accounts?

No. this goes against our trust factor so we delete multiple accounts when we see them.

22. What does "Add this offer to Favourites" mean?

If you see an offer that you like and wish to publish & recommend to your friends and members at large via your profile page and member dashboard, you can select "add this offer to favourites" link on the left navigation of the offer page

23. What are Bookmarks?

Similar to bookmarks in your web browser, bookmarks on WhoseView.com are a way for you to mark a business or review so you can remember to come back to it later. Bookmark buttons are conveniently located at the top of each business listing and at the bottom of business reviews. Clicking on a bookmark button adds that business to your list. You and others may look at your bookmark list by going to your profile and clicking on the "Bookmark" tab at the top of the profile. Users can always see their own bookmarks but may want to keep it private and prevent others from seeing it. "Private" can be clicked at the top of their listing. "Make Public" is the default and will allow anyone to see your bookmark list.

24. How do I remove a friend?

Click on the "Friends" link on the left navigation of the Member Dashboard. Pick the Friend you wish to remove, scroll down and click the "Remove Friend" button.

Photographs

29. How do I add my photos to a service or product?

On any service or product page you'll find a link called ‘Upload Photo'. Clicking on this will bring up a file browser window for you to select the photo(s) you'd like to upload. To upload a number of photos at once select the files while holding down the Shift key on your keyboard.

30. How do I add a photo to my Profile?

You can upload a profile photo from your member dashboard page. Simply browse to the location on the file on your computer and click the "Save" button.

31. What kind of photos can I upload?
Anything that isn't offensive or copyrighted. Also, a place or product page photo should be related to that place or product.

Points

32. What are points?

Each time a member performs an action that earns points, those points are added to the member's account. The member can view their account on their Member Dashboard.

The actions that a member can earn points for are listed below.

Sign Up - 200 (points)
Sign up to newsletter - 50
Enter preferred categories - 50
Invite friends to join - 15
Person invited by Member signs up - 20
Add a Profile Photo of yourself - 100
Post a review - 40
Upload a picture of business - 5
Upload a link to video - 10
Vote on a review - 1
Share a review with a friend - 10
Add a new business with image - 20
Create a new guide - 25
Post a comment on a review - 5
Recommend an offer to a friend - 20
Selected for Review of the Day - 25
If their Hall of Fame entry wins the Monthly Hall of Fame Competition - 50
Enter a competition - 25
Complete Poll - 10
Print a voucher - 30
Be the first to review a business - 10
Become a VIP member - bonus points when you reach 200 reviews and 85% useful score - 400
Gold Reviewer: bonus points when you reach 100 reviews - 300
Platinum Reviewer: bonus points when you reach 200 reviews - 300

For example if you post 1 review with picture, video link and share with friends you'll earn 65 points. If you were the first person to review that business, then it would be 75 points!

33. What is the value of my points?

Your points are the WhoseView currency. Like all currencies, it's value to other currencies will fluctuate. Currently the value of the WhoseView points to the Euro is average €1 = 90 to 110 WhoseView points. Value may vary between vouchers.

Points can be exchanged against exclusive discounts, WhoseView.ie has arranged on behalf of their members (subject to t&c's).

34. Where can I see my total points?

On the right navigation of your member dashboard, you will see your total accumulated points.

35. How do I redeem my points?

On the offer listing page, every offer has a value from free to 20,000 points. This will be noted under the image on offering listing page. Let's look at an example;

Shelia has accumulated 1500 points from her actions outlined in point 32 above. She likes an offer on the site, whereby her local beautician is giving members of whoseview.ie an exclusive €40 discount off highlights, worth 1500 points. Shelia goes to the offer page, clicks on the "avail of offer" button, where she will be brought to page prompting her to print the voucher. Her voucher will be customised and include her name. Shelia's points are now deducted automatically.

Please note that points accumulated through the abuse of our points system cannot be used in exchange for special offers e.g. recommending the same offer to a friend multiple times, sending multiple invitations to the same person, writing repetitive reviews or comments. Please see full list of terms & conditions on our voucher pages. These t&c's need to be adhered to if you wish to receive vouchers. Points exchanged for vouchers, where t&c's are not adhered cannot be reinstated and vouchers cannot be delivered.

36. Why are some offers free?

Offers noted as free are offers that businesses may advertise elsewhere and are not necessarily exclusive to WhoseView.com.

37. What happens if I don't have enough points?

If you try and avail of an offer, when the points required for the offer exceeds your total, you will be unable to click on the "avail of this offer" button. We suggest you carry out more actions as outlined on point 32 above to reach the required points level.

38. Is there any connection between offers and business rankings and reviews?

Absolutely not. We have made it clear from the start that any business can advertise on WhoseView.com regardless of their ranking or review contents. If a business is not happy with the contents of member's reviews, they are under no obligation to continue advertising on the site.

Privacy

39. What does whoseview.com do with my personal info?

We take your privacy very seriously and we hate spam as much as you do. We only display a limited and very controlled amount of personal information so that other users of the website are able to evaluate or relate to a particular review or reviewer (e.g. see the left navigation of the member dashboard). If you receive spam messages from another member, or if you receive a message that is harassing, abusive, or contains a violation of our Terms & Conditions, please email info@whoseview.com. You can read all about it in our Privacy Policy statement.

40. Can other people see where I live?

No. We only let people know what area you are from, not where you live.

41. How do I add someone as a friend?

To add someone as a friend, go to their personal profile page and click on the ‘Add as a Friend' button on the left navigation. If you want to search for other people to add to your friends list, you can do so by using the people search page.

42. Can I see who has added me as a friend?

Yes, when someone adds you as a friend you are sent a notification email to tell you that this has just happened. The email will also have a link to the profile page of the person that has just added you as a friend, giving you the opportunity to add them to your friends list too (if you choose!)

43. How can I find others in my area?

By simply typing the name of your area into the search box on the people search page, you‘ll be able to find all the rant n ravers in your area. Of course you don't always need to add them as a friend. That said, it‘s a great way to find out where other locals go and why!

44. Do I have to know someone to add them to my friends list?

Not at all, usually people end up as friends on WhoseView.com because they have similar tastes or like the way someone puts a review together! It is a sign of a mutual appreciation of another rant and raver's reviews and content that you become friends.

45. Someone I don‘t know added me as their friend... what is that about?

Yes, it happens all the time; they‘re probably just a big fan of your reviews and want to make it as easy as possible to find you again. Remember, there‘s no obligation for you to add them as your friend (unless you want to of course!)

Guides

46. What are Guides?

The member can compile a list of their own reviews called a guide. Examples of guides could be "My Favourite Restaurants in Dublin", or "Great Places to Drink Coffee in Galway." Each guide would be made up of a number of the member's reviews. A member can add a review to more than one guide, so their review of a restaurant might be in both their "My Favourite Restaurants" guide and in their "Perfect Pizza" guide.

47. Where are Guides Displayed?

The full details of a guide, and its comments, are displayed in a Guide Page. Guides compiled by a member are listed in the My Guides Module of their Member Dashboard. Top guides will be featured on the RRR Main Home Page. If a review of business is in a guide, the Business Profile page will display a list of the guides that it features in. Also on the Category Homepage, categories that it is eligible for are based on the categories of the reviews. Lists of guides can be sorted by date. Other members can leave a comment on a user's guide.

Newsletters

48. How do I subscribe to your eNewsletter?

Members can opt-in to newsletter subscriptions at registration. They can unsubscribe from each individual mailing list at any time from their preferences in their Member Dashboard. Equally, they can sign up for additional newsletters at any point later on via preferences.

If you have any other questions, please don't hesitate to email us at info@whoseview.com and we would be delighted to answer your questions.

Big Deals

49. Tell us about WhoseView Big Deals?

WhoseView will offer you one Big Deal for highly reviewed services on WhoseView. You'll find massively discounted prices on dining, health & beauty, hotels and lots more. We aim to only offer Big Deals on businesses who have a minimum WhoseView rating of 3.5 out of 5.

50. Do I need to be a WhoseView member to participate?

Yes you need to sign up to WhoseView, but it only takes a minute. As a member you can accumulate WhoseView points, which can go toward even bigger discounts on our Big Deals.

51. I like the offer, what should I do to get it?

Just click "Buy Now" and complete the transaction with Realex checkout, before the Deal ends. We will deduct the payment from your card straight away, and the voucher will be emailed to you immediately.

52. When will I get my voucher?

Once we've processed your payment you will receive the voucher by e-mail. This is normally within 5 to 10 minutes of you purchasing the deal. If you haven't received your voucher within 1 working day please check your spam folder; if there's still no sign of your voucher please e-mail us at support@whoseview.com.

53. Do I get WhoseView points if I invite people?

Yes, as a member of WhoseView you receive 10 points for every member you invite to WhoseView. You in turn can use these points to avail of further exclusive discounts on our Big Deals.

54. What payment methods do you accept?

We accept all major credit cards and Laser cards.

55. Is my payment secure?

Yes your payments are totally secure. We use Realex Payments who are Ireland's preferred payment provider and manage online payments of over 3,500 websites. For more information visit http://www.realexpayments.com/ie

56. I've completed the checkout process but I still haven't got my voucher. What do I do?

When you buy a Big Deal, you'll receive your voucher via e-mail within minutes. If you haven't received your voucher within one working days please check your spam folder; if there's still no sign of your voucher please e-mail us at support@whoseview.com.

57. I've received my e-mail voucher, what next?

Print out your voucher and bring it along when you visit the seller. Make sure to carefully read the redemption instructions, and the terms and conditions of the Big Deal, which are all printed on the voucher and are listed on the site.

58. How much time do I have to use the voucher?

Each Big Deal is different, so check the expiry date on your voucher. Some Big Deals have restrictions, or certain terms and conditions, so make sure to check the terms of the Big Deal before you buy. In general most vouchers expire after three to six months.

59. What happens if my voucher expires?

If your voucher expires before you redeem it, you will lose the value of the offer and payment cannot be reimbursed.

60. If I don't use the full value of the Voucher in one visit, can I use the remainder later?

No, unless otherwise stated on a voucher you need to use the entire voucher in one visit. You will not receive store credit or cash back for whatever you don't use!

61. Can I combine my voucher with other special offers?

No, not unless the terms of the Big Deal specifically state otherwise.

62. What if I want to cancel my purchase?

If you wish to cancel your Deal, either before of after the Deal closes, please email support@whoseview.com.

63. What if I am not happy with my purchase?

If you're not happy with your purchase please try to resolve the matter with the business owner first. As we are a customer review website, we also invite you to post your feedback on WhoseView.

64. Can I give a voucher to someone as a gift?

Yes, you can purchase a voucher to give as a gift to a friend unless it specifically says otherwise in the Big Deal's terms and conditions. Please make sure that you read the terms and conditions of the Big Deal before purchasing.

If you have any further questions please email support@whoseview.com